Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support CDI
  1. Support CDI
  2. MC-SIS Support Portal

MC-SIS Support Portal

Welcome ! We are here to help.

Change Request
Required fields are marked with an asterisk*
, multiple selections available,
Medium
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"5c4142dfa371149146949c63dce540a995e9ef9f_lout","branding":{"id":"2","key":"mss","name":"MC-SIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26c57f6e-8519-4b11-9198-a772c129e4d5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2YzU3ZjZlLTg1MTktNGIxMS05MTk4LWE3NzJjMTI5ZTRkNSI6WyJyZWFkIl19LCJleHAiOjE3OTE4OTYxODEsIm5iZiI6MTc5MTg5NTU4MX0.Bji_pSaXtBCRzIr53yuPTKPx6R4RYGimk2-xCNAMWy0&client=8b79f337-2710-4129-9581-a33a24e9c3d5&mode=fit","logoId":"26c57f6e-8519-4b11-9198-a772c129e4d5","isLogoAvailable":true,"helpCenterTitle":"Support MC-SIS","sharedPortalName":"Support CDI","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Support MC-SIS","sharedPortalName":"Support CDI","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Support CDI","sharedPortalName":"Support CDI","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0500d2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/def9959b-9310-4edf-bc2a-4f8bad835715/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlZjk5NTliLTkzMTAtNGVkZi1iYzJhLTRmOGJhZDgzNTcxNSI6WyJyZWFkIl19LCJleHAiOjE3OTE4OTYxODEsIm5iZiI6MTc5MTg5NTU4MX0.kZW5GC3kY_h1sKt8c5VgPhC2y3SWawCnfYUbDKZqGqk&client=8b79f337-2710-4129-9581-a33a24e9c3d5&height=300&mode=fit","bannerMediaApiFileId":"def9959b-9310-4edf-bc2a-4f8bad835715","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mss","projectId":10108,"serviceDeskId":2,"name":"MC-SIS Support Portal","description":"<p>Welcome ! We are here to help.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"35","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":10472,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"212","name":"Report a staging issue","descriptionHtml":"","callToAction":"Report a staging issue","introHtml":"<p>Feedback from UAT</p>","icon":10477,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[11],"key":""},{"id":"33","name":"Support request","descriptionHtml":"<p>Merci de donner le plus de détails possible sur votre problème. N'oubliez pas de mentionner les numéros de dossiers concernés et/ou d'ajouter des captures d'écrans si nécessaire !</p>","callToAction":"Support request","introHtml":"","icon":10466,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"34","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"","icon":10476,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Contact us"}],"orderMapping":{"9":[35],"12":[34],"6":[29],"11":[33,35,212],"10":[28,29],"7":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c6cd04a-fe46-39f2-bc34-27b6b37405f8","appLinkName":"System Confluence","appLinkUrl":"https://cdich.atlassian.net/wiki","spaceKey":"mcsismanuel","spaceName":"Manuel utilisateur MC-SIS","spaceUrl":"https://cdich.atlassian.net/wiki/spaces/mcsismanuel","isServer":false},"labels":[],"projectKey":"MCSIS","serviceDeskId":2,"kbLinkDomainURLs":["https://cdich.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSIS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTcyNzMwMjI4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxODk2NzgxLCJuYmYiOjE3OTE4OTU1ODEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.3SAKX-vfx0zdvm-MAxQwBSdoyPgdMBWPlwmhtDiVWsw","targetCollection":"upload-user-collection-1727302282","endpointUrl":"https://api.media.atlassian.com","clientId":"8b79f337-2710-4129-9581-a33a24e9c3d5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":35,"projectId":10108,"issueType":{"id":"10141","name":"MC-SIS Change"},"form":{"name":"Change Request","descriptionHtml":"","callToAction":"Change Request","intro":"","instructions":"","icon":10472,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10158","fieldConfigId":"10270","label":"Goal","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10161","fieldConfigId":"10273","label":"Data consideration","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10160","fieldConfigId":"10272","label":"Cantons","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10324","label":"All cantons","selected":false,"children":[]},{"value":"10325","label":"FR","selected":false,"children":[]},{"value":"10326","label":"VD","selected":false,"children":[]},{"value":"10327","label":"VS","selected":false,"children":[]},{"value":"10328","label":"SG/GR","selected":false,"children":[]},{"value":"10329","label":"TG","selected":false,"children":[]},{"value":"10330","label":"GE","selected":false,"children":[]},{"value":"10331","label":"BEJUNE","selected":false,"children":[]},{"value":"10332","label":"BE/SO","selected":false,"children":[]},{"value":"10333","label":"UR","selected":false,"children":[]},{"value":"10334","label":"TI","selected":false,"children":[]},{"value":"10335","label":"BS","selected":false,"children":[]},{"value":"10336","label":"GR","selected":false,"children":[]},{"value":"11268","label":"LU","selected":false,"children":[]},{"value":"11269","label":"AG","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10157","fieldConfigId":"10269","label":"Benefits","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10159","fieldConfigId":"10271","label":"Frequency of benefits","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10319","label":"Every Day","selected":false,"children":[]},{"value":"10320","label":"Every Week","selected":false,"children":[]},{"value":"10321","label":"Every Month","selected":false,"children":[]},{"value":"10322","label":"A few times a year","selected":false,"children":[]},{"value":"10323","label":"Once a year or less","selected":false,"children":[]},{"value":"10337","label":"Not applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Affected componants","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10032","label":"MC-SIS Breast","selected":false,"children":[]},{"value":"10035","label":"MC-SIS Colon","selected":false,"children":[]},{"value":"10036","label":"MC-SIS Core","selected":false,"children":[]},{"value":"10033","label":"MC-SIS Public Platform","selected":false,"children":[]},{"value":"10034","label":"Radiology","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2026-10-13T14:46:21+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c6cd04a-fe46-39f2-bc34-27b6b37405f8","appLinkName":"System Confluence","appLinkUrl":"https://cdich.atlassian.net/wiki","spaceKey":"mcsismanuel","spaceName":"Manuel utilisateur MC-SIS","spaceUrl":"https://cdich.atlassian.net/wiki/spaces/mcsismanuel","isServer":false},"labels":[],"projectKey":"MCSIS","serviceDeskId":2,"kbLinkDomainURLs":["https://cdich.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTcyNzMwMjI4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxODk2NzgxLCJuYmYiOjE3OTE4OTU1ODEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.3SAKX-vfx0zdvm-MAxQwBSdoyPgdMBWPlwmhtDiVWsw","targetCollection":"upload-user-collection-1727302282","endpointUrl":"https://api.media.atlassian.com","clientId":"8b79f337-2710-4129-9581-a33a24e9c3d5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cdich","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5c4142dfa371149146949c63dce540a995e9ef9f_lout","baseUrl":"https://cdich.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cdich.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8b79f337-2710-4129-9581-a33a24e9c3d5","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0cfae8993d854b06879f3a0f191a3c58","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cdich.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}