MC-SIS Support Portal

Welcome ! We are here to help.

What can we help you with?

{"xsrfToken":"0eca94c3606637ad9177c1a7b24c2b785dce093a_lout","branding":{"id":"2","key":"mss","name":"MC-SIS Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26c57f6e-8519-4b11-9198-a772c129e4d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2YzU3ZjZlLTg1MTktNGIxMS05MTk4LWE3NzJjMTI5ZTRkNSI6WyJyZWFkIl19LCJleHAiOjE3NDMxOTcwOTcsIm5iZiI6MTc0MzE5NjQ5N30.eXWo680um0oj7PRsLtucoLAodSs6d7talLGQqMAyZSE&client=8b79f337-2710-4129-9581-a33a24e9c3d5&mode=fit","logoId":"26c57f6e-8519-4b11-9198-a772c129e4d5","isLogoAvailable":true,"helpCenterTitle":"Support MC-SIS","sharedPortalName":"Support CDI","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Support MC-SIS","sharedPortalName":"Support CDI","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Support CDI","sharedPortalName":"Support CDI","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0500d2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/def9959b-9310-4edf-bc2a-4f8bad835715/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlZjk5NTliLTkzMTAtNGVkZi1iYzJhLTRmOGJhZDgzNTcxNSI6WyJyZWFkIl19LCJleHAiOjE3NDMxOTcwOTcsIm5iZiI6MTc0MzE5NjQ5N30.OUE5O_Nu3otKiNaZ-WvOHQTx9rjeJxnAu_zayBDvkVU&client=8b79f337-2710-4129-9581-a33a24e9c3d5&height=300&mode=fit","bannerMediaApiFileId":"def9959b-9310-4edf-bc2a-4f8bad835715","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mss","projectId":10108,"serviceDeskId":2,"name":"MC-SIS Support Portal","description":"Welcome ! We are here to help.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"35","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":10472,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"212","name":"Report a staging issue","descriptionHtml":"","callToAction":"Report a staging issue","introHtml":"Feedback from UAT","icon":10477,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[11],"key":""},{"id":"33","name":"Support request","descriptionHtml":"Merci de donner le plus de détails possible sur votre problème. N'oubliez pas de mentionner les numéros de dossiers concernés et/ou d'ajouter des captures d'écrans si nécessaire !","callToAction":"Support request","introHtml":"","icon":10466,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"34","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"","icon":10476,"iconUrl":"https://cdich.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Contact us"}],"orderMapping":{"9":[35],"12":[34],"6":[29],"11":[33,35,212],"10":[28,29],"7":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c6cd04a-fe46-39f2-bc34-27b6b37405f8","appLinkName":"System Confluence","appLinkUrl":"https://cdich.atlassian.net/wiki","spaceKey":"mcsismanuel","spaceName":"Manuel utilisateur MC-SIS","spaceUrl":"https://cdich.atlassian.net/wiki/spaces/mcsismanuel","isServer":false},"labels":[],"projectKey":"MCSIS","serviceDeskId":2,"kbLinkDomainURLs":["https://cdich.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSIS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Yjc5ZjMzNy0yNzEwLTQxMjktOTU4MS1hMzNhMjRlOWMzZDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxOTc2OTcsIm5iZiI6MTc0MzE5NjQ5N30.ErrfAEAiEMAg1dIuJ57K9Q0qmBIqLJvCC9sezjZArXQ","targetCollection":"upload-project-10108","endpointUrl":"https://api.media.atlassian.com","clientId":"8b79f337-2710-4129-9581-a33a24e9c3d5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Support CDI","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://cdich.atlassian.net/wiki","kbLinkDomainURLs":["https://cdich.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cdich","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0eca94c3606637ad9177c1a7b24c2b785dce093a_lout","baseUrl":"https://cdich.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cdich.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8b79f337-2710-4129-9581-a33a24e9c3d5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8683d523f0494c25aca6b8e6257db2c2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}